At ELEVATEFIT, we strive to provide our customers with the best shopping experience possible. That's why we have a comprehensive shipping and return policy in place to ensure your satisfaction. Please read the following information carefully before making a purchase.
Shipping
We offer fast and reliable shipping to customers within the United States. Once your order is placed, our dedicated team will process and ship it within 1-2 business days. You can expect to receive your package within 3-5 business days, depending on your location.
Please note that shipping times may vary during busy periods or holidays. We will always do our best to keep you informed of any delays and provide tracking information for your convenience.
Returns
We understand that sometimes a product may not meet your expectations or fit perfectly. If you are not completely satisfied with your purchase, we offer a hassle-free return process.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You have 30 days from the date of purchase to initiate a return.
To start a return, please contact our customer support team at elevatefit06@gmail.com. They will guide you through the process and provide you with a return shipping label.
Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will initiate a refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Exceptions
While we strive to accommodate all returns, there are certain items that are non-returnable for hygiene or safety reasons. These include perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards.
If you receive a defective or damaged item, please contact us immediately. We will evaluate the issue and make it right by offering a replacement or refund.
If you have any questions or concerns about our shipping and return policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction.
